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This guide is for UK users who are unable to stream BBC iPlayer while connected to the VPN.

After each step, check whether the issue is fixed before proceeding to the next section.

Jump to…

1. Change server location
2. Stream BBC iPlayer in a web browser
3. Contact support

1. Change server location

If you are a UK user having issues streaming BBC iPlayer, try changing to these different VPN server locations in the following order:

  1. UK – East London
  2. UK – Dockland
  3. UK – London
  4. UK – Wembley
  5. UK – Midlands

Below are instructions for changing your VPN server location on:

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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2. Stream BBC iPlayer in a web browser

Try streaming BBC iPlayer from your web browser by going to https://www.bbc.co.uk/iplayer.

If you are having issues streaming BBC iPlayer from your browser while connected to the VPN:

  1. Try changing to these different VPN server locations in the following order:
    • UK – East London
    • UK – Dockland
    • UK – London
    • UK – Wembley
    • UK – Midlands
  2. If you are still experiencing problems, try signing out of your BBC iPlayer account and clearing your cache and cookies. To clear your cache and cookies on Chrome:
    1. Sign out of your BBC iPlayer account.
    2. ClickVertical ellipsis. > Clear Browsing Data…
    3. Under Time range, select All time.
    4. Check the boxes for Cookies and other site data and Cached images and files.
    5. Click Clear data.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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3. Contact Support

If you are still unable to stream BBC iPlayer while connected to the VPN, contact the ExpressVPN Support Team anytime by clicking or tapping on the chat box at the bottom right-hand corner of your screen.

You can also email the team directly at: support@expressvpn.zendesk.com

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ExpressVPN is optimized to work with BBC iPlayer so you can enjoy online privacy and security all the time, without the VPN interfering. It should never be used as a means of copyright circumvention, which is strictly against our Terms of Service. As we cannot see or control what you do while connected to our VPN, you are responsible at all times for complying with our terms, the BBC Terms of Use, and any applicable laws. Compliance requires you to be located in the UK while streaming BBC iPlayer with ExpressVPN.
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